 |
 |
 |
Frequently asked questions |
|
|
|
- Prices
- E-Commerce
- Shipping
- Product Forms
- Product Storage
- Supernatant Use
- Supernatant Preparation
- Payment
- Acknowledging the DSHB
Why can't I see my prices?
You must be registered and logged on to view your prices (or simply click on the price list button). Pricing depends on your institution's profit/non-profit status.
E-Commerce
Currently we are accepting online orders by credit card only. Customers ordering with a purchase order number should continue to order by fax and email (see order forms). To view prices click on price list.
US shipping details
Shipping costs are estimates only; actual costs may differ. Shipping charge for domestic overnight delivery of cell products is $20.00 per shipment. Shipment of frozen cells and delivery to extended areas will be higher.
Freight terms are FOB Origin via DSHB-preferred carrier, pre-paid and added to the invoice. Purchase orders should indicate freight terms.
Shipping cost
For the majority of countries, international shipping cost will be $23. This is an estimate only; shipping cost to select countries can be as much as $45 to ship supernatant, concentrate, ascites fluid and growing cells. Estimated international shipment cost of frozen cells is $60-$100. Please note that some areas incur an additional extended delivery area fee. Please contact us at dshb@uiowa.edu with any questions.
International shipping details
We ship internationally via FedEx or UPS at ambient temperature (except in the case of frozen cells which ship on dry ice) and request refrigeration during any customs delays. *Please let us know when your
institution will be closed for holidays so we will be sure not to ship then.
International customs duties and taxes
It is the responsibility of the customer to make any arrangements necessary for prompt payment of customs duties assessed on an order shipped from the DSHB. We make every effort to provide the required paperwork for customs clearance. However if special circumstances exist, please advise us of any anticipated difficulty as soon as possible. Please provide us with your importer registration/identification number for clearance (i.e. EIN, SSN, VAT, GST, RFC, etc.) if applicable.
Pre-payment of customs duties OPTION
To alleviate delivery delays resulting from the freight carrier demanding cash payment of customs duties upon delivery, when possible, we can pre-pay customs duties on international shipments. These fees are then included as a separate charge on the invoice you receive from the DSHB. To use this service option, you must request pre-payment of customs duties when placing your order with the DSHB. When requesting products from the DSHB, please include a customs duty estimate on your purchase order. We would appreciate your comments and suggestions regarding this matter. Contact us at dshb@uiowa.edu or by fax at 1-319-335-2077 with any questions. Thank you.
Product Form Descriptions
Supernatant is serum-free hybridoma conditioned culture media containing bovine serum albumin for protein stabilization (HB101 medium). Concentrate is the retentate (~10mls) after ultrafiltration of 100mls of supernatant spun through a 30kD molecular exclusion filter. Ascites is the accumulation of excess fluid due to growth of hybridomas after injection of the cells into the peritoneal space of a mouse. Ascites fluid will contain highly concentrated monoclonal antibody along with other mouse proteins. The Ascites product available from DSHB has been centrifuged and filter sterilized.
Product storage
All products have been filter sterilized and DO NOT contain antimicrobial inhibitors. Sterile technique must be used to ensure retention of Ig quality. Sodium azide may be added to a final concentration of 0.01% for long term storage at 4°C. Although we maintain our antibody supernatants at 4°C for years without loss of activity, antibody products can be frozen as aliquots by the addition of an equal volume of a cryoprotectant such as glycerol.
Supernatant Use Recommendations
Although the optimal Ig concentration for an application varies for each monoclonal antibody and must be determined empirically, a good starting concentration for immunohistochemistry (IHC) is 2-5 µg/ml. For Western blots, the concentration is decreased by one order of magnitude (that is, 0.2-0.5 µg/ml). Immunoglobulin concentration of ascites is generally >1 mg/ml, therefore a starting dilution of ascites for IHC is 1:1000
Supernatant Preparation
Frozen cells purchased from DSHB should be thawed immediately or placed into liquid nitrogen storage. To thaw cells, thaw the cells quickly in a 37°C waterbath and dispersed into 9 mls of media. Pellet the cells to remove the cryoprotectant, resuspend in 15-20 mls of media and dispense the culture into a T75 flask. Within a few days, the cells will revive and begin to proliferate. After 3 days, split the media into two T75 flasks and add 10 mls of additional media to each flask. Allow one flask to grow an additional 5 days feeding by the addition of 20 mls every 2 days. After 5 days, pellet the cell 40 ml culture, resuspend in 4 mls of media with cryoprotectant (DMSO) and freeze 4 (1ml) aliquots for long term hybridoma storage. Use the remaining T75 flask for antibody supernatant preparation. Hybridomas are not efficient in Ig secretion during log phase growth. Allow the culture to go until stationary growth is achieved. Maximum immunoglobulin concentration is reached after 10-14 days when no more dividing cells are seen. Spin out the hybridomas and discard cells, retain the supernatant and filter sterilize.
For additional information contact us at 319-335-3826 or dshb@uiowa.edu.
Shipping to China
Because of the difficulty the DSHB has had shipping to China you need to contact Don Wang at the following company:
Don Wang BioPike (China) Tel: +86-21-51028035 Fax: +86-21-61252822 Email: biopike@gmail.com Web: www.biopike.com.cn
After speaking with him and determining handling fees you will fax/email him our completed two page order form so he can place the order. Please let us know if you have additional questions.
Shipping to India
For shipments to India, please contact Ashish Bawa at Biogenuix Medsystems Pvt. Ltd:
Ashish Bawa
Director, Sales
Biogenuix Medsystems Pvt. Ltd
Phone: 91-11-25612008
Fax: 91-11-45513884
Address:
412-B, 4th Floor
Jyoti Shikhar Towers
District Center
Janak Puri
New Delhi 110058 INDIA
Email: ashish@biogenuix.com
Website: www.biogenuix.com
All order requests to India are to be routed through Biogenuix Medsystems. Due to extended transit time, shipping costs will vary depending on shipment size. Service charges of 17.5% will be charged in addition to listed DSHB prices, shipping costs, and local customs duties and clearing costs. Contact Mr. Bawa to determine applicable fees and taxes on your shipment and then fax/email him the completed two page DSHB order form so the order can be placed and processed.
Shipping to Russia
To facilitate shipments to Russia,
please contact Vladimir Titov at Rusbiolink:
Rusbiolink
Moscow, Russia
www.rusbiolink.com
Email:
info@rusbiolink.com
Tel: 499-502-0470
Fax: 495-727-4435
PAYMENT For questions regarding the payment status of an order or account, payment options, copies of invoices, and general accounting information including W-9s and vendor-related issues, please contact:
Developmental Studies Hybridoma Bank University of Iowa Department of Biological Sciences, 028 BBE Iowa City, IA 52242-1324 Phone: 319 335-1058 Fax: 319 335-2077
Email: dshb@uiowa.edu Email: diana-kruse@uiowa.edu
Acknowledging the DSHB
We have been asked by NICHD to ensure that all investigators include an acknowledgment in publications that benefit from the use of the DSHB's products. We suggest that the following statement be used: "The (hybridoma or monoclonal antibody) developed by [Investigator(s)] was obtained from the Developmental Studies Hybridoma Bank developed under the auspices of the NICHD and maintained by The University of Iowa, Department of Biology, Iowa City, IA 52242.” Please send copies of all publications resulting from the use of Bank products to: Developmental Studies Hybridoma Bank Department of Biology The University of Iowa 028 Biology Building East Iowa City, IA 52242
|
 |
|