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We ship internationally via FedEx or UPS at ambient temperature (except in the case of frozen cells which ship on dry ice) and request refrigeration during any customs delays. *Please let us know when your instituion will be closed for holidays so we will be sure not to ship then.
Shipping cost
For the majority of countries, international shipping cost will be $23. This is an estimate only; shipping cost to select countries can be as much as $45 to ship supernatant, concentrate, ascites fluid and growing cells. Estimated international shipment cost of frozen cells is $60-$100. Please note that some areas incur an additional extended delivery area fee. Please contact us at dshb@uiowa.edu with any questions.
International customs duties and taxes
It is the responsibility of the customer to make any arrangements necessary for prompt payment of customs duties assessed on an order shipped from the DSHB. We make every effort to provide the required paperwork for customs clearance. However if special circumstances exist, please advise us of any anticipated difficulty as soon as possible. Please provide us with your importer registration/identification number for clearance (i.e. EIN, SSN, VAT, GST, RFC, etc.) if applicable.
Pre-payment of customs duties OPTION
To alleviate delivery delays resulting from the freight carrier demanding cash payment of customs duties upon delivery, when possible, we can pre-pay customs duties on international shipments. These fees are then included as a separate charge on the invoice you receive from the DSHB. To use this service option, you must request pre-payment of customs duties when placing your order with the DSHB. When requesting products from the DSHB, please include a customs duty estimate on your purchase order. We would appreciate your comments and suggestions regarding this matter. Contact us at dshb@uiowa.edu or by fax at 1-319-335-2077 with any questions. Thank you.
Shipping to China
Because of the difficulty the DSHB has had shipping to China you need to contact Don Wang at the following company:
Don Wang
GenetimesUSA
200 Boston Ave, Suite G-700
Medford, MA 02155
Tel: 617-388-4567
Fax: 617-531-2021 Email: don@genetimesusa.com
Web: www.genetimes.com.cn
After speaking with him and determining handling fees you will fax/email him our completed two page order form so he can place the order. Please let us know if you have additional questions.
Shipping to India
For shipments to India, please contact Ashish Bawa at Biogenuix Medsystems Pvt. Ltd:
Ashish Bawa
Director, Sales
Biogenuix Medsystems Pvt. Ltd
Phone: 91-11-25612008
Fax: 91-11-45513884
Address:
412-B, 4th Floor
Jyoti Shikhar Towers
District Center
Janak Puri
New Delhi 110058 INDIA
Email: ashish@biogenuix.com
Website: www.biogenuix.com
All order requests to India are to be routed through Biogenuix Medsystems. Due to extended transit time, shipping costs will vary depending on shipment size. Service charges of 17.5% will be charged in addition to listed DSHB prices, shipping costs, and local customs duties and clearing costs. Contact Mr. Bawa to determine applicable fees and taxes on your shipment and then fax/email him the completed two page DSHB order form so the order can be placed and processed. | 
